1. You have to give people a mission, a clear understanding of how to achieve that mission and a road map for choosing the appropriate steps for action
2. Either serve the customer superbly or don’t even try.
3. Change is not something that happens. It’s a way of life. It’s not a process, it’s a value. It’s not something you do, it engulfs you.
4. How do you get the people who built the box to think outside it? You get new people.
5. Forget outside consultants. They come in, make a mess, then walk away.
6. Technology is never really the problem. The problem is how to use it effectively.
7. The wrong answer rarely kills you. What it does is waste time. And time is an absolutely limited resource.
8. The weak link in reengineering is will. It is a huge job and it is agonizingly, heartbreakingly tough.
9. Once people catch on to reengineering, you can’t hold them down. It’s a lifetime venture.
10. When I see somebody more radical than I am, I’ll know we’re getting somewhere.

Source:  Unknown.  I found a photocopy of this in one of my old folders and thought they were worth passing along. If you know the source, let me know so that I can cite it properly. ↩︎