- You have to give people a mission, a clear understanding of how to achieve that mission and a road map for choosing the appropriate steps for action
- Either serve the customer superbly or don’t even try.
- Change is not something that happens. It’s a way of life. It’s not a process, it’s a value. It’s not something you do, it engulfs you.
- How do you get the people who built the box to think outside it? You get new people.
- Forget outside consultants. They come in, make a mess, then walk away.
- Technology is never really the problem. The problem is how to use it effectively.
- The wrong answer rarely kills you. What it does is waste time. And time is an absolutely limited resource.
- The weak link in reengineering is will. It is a huge job and it is agonizingly, heartbreakingly tough.
- Once people catch on to reengineering, you can’t hold them down. It’s a lifetime venture.
- When I see somebody more radical than I am, I’ll know we’re getting somewhere.
Source: Unknown. I found a photocopy of this in one of my old folders and thought they were worth passing along. If you know the source, let me know so that I can cite it properly. ↩︎